Always On Support
by AVI Group
Simple, reliable smart home solutions without the high-tech headaches. Stay up and running. We’re always by your side.
- 24/7 remote support
- Smart home specialists
- Metro Atlanta
24/7 remote help
All membership tiers
Fast response times
From 60 to 10 minutes
Proactive monitoring
Gold & Platinum plans
One familiar team
Long-term system support
The Always On promise
Let the good times roll. Leave the tech headaches to us.
Sit back, relax, and enjoy your home. AVI Group has you covered.
When you invest in a luxury smart home, you need to know your technology team will still be there to keep it working. Wi-Fi, entertainment, lighting, climate, and security are a big part of your everyday life.
When something goes wrong, you want a real person who already knows your system. Always On brings you one team, one number, and knowledgeable remote support so you can get back to what matters.
“Great technology should make your life easier, not harder.”
Here for the long run
Here today. Here for the life of your home.
One of the biggest concerns homeowners have is what happens when the company that installed their smart home system is no longer around.
AVI has served Metro Atlanta since 2006. We also help homeowners with systems installed by other companies. Our goal is to give you long-term confidence in your technology investment, with ongoing help from a team that understands integrated homes.
Support where you need it
Everything your home depends on.
A well-connected home has a lot of moving parts. Always On provides technical assistance for compatible systems across the spaces where you live, relax, and entertain.
Wi-Fi & Networking
Support for routers, wireless networks, access points, and connectivity issues that interrupt daily life.
Home Entertainment
Get help with TVs, media rooms, home theater systems, streaming equipment, and whole-home music.
Lighting & Shades
Keep compatible smart lighting, scenes, schedules, keypads, and motorized shades working as expected.
Climate & Comfort
Assistance with integrated thermostats, temperature scheduling, and connected comfort controls.
Home Security
Technical support for compatible cameras, smart locks, video doorbells, and security integrations.
Centralized Control
Troubleshooting for remotes, touchscreens, apps, and the interfaces that keep everything connected.
Membership plans
Choose the level of support that's right for you.
Every plan includes unlimited 24/7 remote support. Choose monthly billing or pay annually and save.
Bronze
Essential assistance
$79
/month
Annual option: $849/yr
- 24/7 remote support
- Advanced support appointments
- 60-minute response time
Silver
More flexible support
$199
/month
Annual option: $1,999/yr
- Everything in Bronze
- Preferred scheduling
- Night and weekend appointments
Gold
Monitoring included
299
/month
Annual option: $2,999/yr
- Everything in Silver
- Proactive system monitoring
- Next-day on-site timeline*
- 2 Annual Onsite Maintenance Visit
Platinum
Highest support priority
599
/month
Annual option: $5,999/yr
- Everything in Gold
- 10-minute remote response
- Same-day on-site timeline*
- Skip-the-line priority
Compare Plan Benefits
A few things worth knowing.
Memberships cover remote support and the benefits listed. On-site labor is billed separately at $155/hour during business hours and $255/hour outside business hours. Gold and Platinum members save 10% on labor. Silver, Gold, and Platinum members save 10% on service-related equipment. Remote repair success depends on equipment and system configuration; not every issue can be resolved remotely. Appointment timing, exclusions, and other conditions are subject to final terms. Pricing and benefits are shown for design review and require final implementation approval.
Not ready for a plan? On-site service is also available to non-members during normal business hours at standard rates, subject to scheduling availability.
Membership Benefit |
Bronze |
Silver |
Gold |
Platinum |
|---|---|---|---|---|
| Unlimited 24/7 remote support | ✓ | ✓ | ✓ | ✓ |
| Guaranteed remote response | 60 min | 30 min | 30 min | 10 min |
| Advanced remote support appointments* | ✓ | ✓ | ✓ | ✓ |
| Prioritized scheduling | — | ✓ | ✓ | ✓ |
| Night and weekend appointments* | — | ✓ | ✓ | ✓ |
| 10% off on-site labor | — | — | ✓ | ✓ |
| 10% off service equipment | — | ✓ | ✓ | ✓ |
| On-site support timeline* | — | — | Next day | Same day |
| Annual Onsite Maintenance Visits | — | 1 | 2 | 4 |
| Proactive monitoring | — | — | ✓ | ✓ |
| Skip-the-line priority | — | — | — | ✓ |
Frequently asked questions.
Everything you need to know about Always On smart home support plans. Still have questions? Our team is happy to help.
Do I need the Always On Module?
We recommend it for every plan. The module lets our team securely access compatible equipment remotely, helping us diagnose and potentially resolve issues without a home visit.
How do I get the module?
Our team will discuss the module with you during membership setup. We may offer special promotions that include it at no additional charge.
Does every plan include 24/7 remote support?
Yes. Bronze, Silver, Gold, and Platinum all include unlimited 24/7 remote support. Response-time commitments vary by tier: 60, 30, 30, and 10 minutes respectively.
Is on-site labor included?
No. On-site labor is billed at $155/hour during business hours and $255/hour outside business hours. Gold and Platinum members receive a 10% labor discount.
What if the issue can't be fixed remotely?
AVI can arrange a service visit. Silver and higher plans include scheduling benefits, while Gold and Platinum list next-day and same-day support timelines subject to final service terms and availability.
Can I request service without becoming a member?
Yes. Non-members may request on-site service during normal business hours at standard rates, subject to scheduling availability.
Real people. Reliable support.
We don’t just install systems. We help homeowners live confidently with the technology they choose. Our local Atlanta team combines technical experience with clear communication and a customer-first approach.
Since 2006
Long-standing experience serving homeowners across Metro Atlanta.
People who know your home
Support from professionals who understand complex, integrated systems.
Easy to ask for help
No question too small. No technical jargon required.
Support beyond installation
A long-term relationship, not just a one-time installation.
Beautifully built homes deserve support that lasts.
Your reputation depends on the homeowner experience long after closing. Always On gives homeowners an ongoing technology support resource so more of the smart home questions stay off the builder’s desk.